Grow your business with Community Page

Community Page

An online community is a great place to connect with the important folks in your life (you know, customers, partners, and employees) in a new and different way.

You can even create multiple communities within your Salesforce org to address different purposes.

Since communities live in your Salesforce org, you can choose which members from your company and which customers, partners, or other people outside your company can participate.

What can you do with a community?

Customer Service and Account Portals

Empower your customers to find solutions to their customer-service issues on their own with access to your knowledge base, your service agents, and peer-to-peer support.

A few clicks in the Community Builder are all it takes for customers to access helpful articles.

What if customers don’t find what they need in an article? Well, they can easily ask a question (powered on the back end by Chatter), or file a case directly from the community.

You can add live chat capabilities to its communities with the Snap-Ins Chat component in Community Builder.

Partner Relationship Management and Channel Sales

Increase your (and your partners’) revenue stream by collaborating on opportunities and deals. Onboard partners quickly by sharing content and training materials.

Partners want access to:

• Streamlined onboarding

• Qualified leads

• Opportunity management

• Deal registration

• Easy and quick quoting

Partner Central template to set up the company’s new partner community. the Partner Central template includes lead distribution and deal registration.

Lead distribution lets an organization capture leads from their marketing campaigns and website, and pass all the leads to qualified channel partners. This is especially true in those geographic areas where Lira doesn’t have its own sales team. Channel partners, in turn, jump-start their selling process with a trusted source of viable leads.

With deal registration, partners can register their deals, both planned and in progress, and the organisation is always in-the-know about a deal’s status.

To create good quotes use Salesforce CPQ even though it’s not included with Community Cloud licenses, it’s worth the investment since it helps all sales teams win deals.

Advantages of Community:

You’re building your community on the Salesforce platform. Being on the platform means that you can integrate various Salesforce features seamlessly into your community.